Product Guarantee | SA Builders – Lifetime Warranty on Premium Construction Materials

Lifetime Product Guarantee

At SA Builders, we stand behind our products with industry-leading warranties that protect your investment for generations.

View Guarantee Details

50+

Years of Guarantee Experience

99.7%

Claim Satisfaction Rate

48h

Average Claim Resolution Time

Deductible on Valid Claims

Our Guarantee Promise

When you choose SA Builders, you’re investing in quality that lasts – backed by our comprehensive guarantee

LIFETIME WARRANTY

Building Trust Through Guarantees

Since 1973, SA Builders has stood behind every product we manufacture. Our guarantee isn’t just a piece of paper – it’s our commitment to quality, durability, and your complete satisfaction.

We understand that construction materials form the foundation of your projects, which is why we offer industry-leading warranties that protect your investment for decades to come.

Our guarantee covers manufacturing defects, material failures, and performance issues that may arise during normal use. With straightforward claim processes and rapid resolution times, we make warranty claims simple and stress-free.

Every SA Builders product comes with a comprehensive guarantee certificate, and our dedicated warranty team is available to assist you throughout the lifetime of your materials.

What Our Guarantee Covers

Comprehensive protection for all our construction materials

🧱

Bricks & Blocks

Coverage for structural integrity, dimensional stability, color consistency, and resistance to weathering and efflorescence.

50-Year Guarantee

🏠

Roof Tiles

Protection against cracking, chipping, color fading, and water penetration under normal weather conditions.

50-Year Guarantee

🔩

Galvanized Sheets

Coverage for corrosion resistance, structural integrity, and coating adhesion under normal environmental conditions.

25-Year Guarantee

🛣️

Pavement Materials

Protection against cracking, chipping, color fading, and surface deterioration under normal foot and vehicle traffic.

30-Year Guarantee

🧪

Material Composition

Guarantee that all materials meet or exceed South African National Standards and composition specifications.

Lifetime Guarantee

🎨

Color Consistency

Assurance of color consistency within production batches and resistance to fading under normal UV exposure.

25-Year Guarantee

Our Warranty Tiers

Choose the protection level that matches your project requirements

🛡️

Standard Warranty

10-25 Years

Coverage for manufacturing defects
Material composition guarantee
Standard claim processing
Product replacement only
Excludes labor costs

View Details

Premium Warranty

25-50 Years

All Standard Warranty features
Extended coverage period
Priority claim processing
Product replacement + labor allowance
Color consistency guarantee
Weathering resistance coverage

View Details

👑

Lifetime Warranty

Lifetime

All Premium Warranty features
Lifetime coverage for original purchaser
24/7 dedicated support line
Full product + labor coverage
Transferable to new property owners
Expedited replacement shipping

View Details

Simple Claim Process

We’ve made warranty claims straightforward and hassle-free

Report Issue

Contact our warranty team via phone, email, or our online portal with details of the issue and your product information.

Assessment

Our technical team will assess your claim, which may include requesting photos or arranging an on-site inspection.

Approval

Once approved, we’ll provide a claim reference number and details of the resolution process.

Resolution

We’ll arrange for product replacement, repair, or compensation as appropriate under your warranty terms.

Follow-up

Our team will follow up to ensure complete satisfaction with the resolution and update your warranty records.

Guarantee Comparison

How our warranty protection compares to industry standards

Coverage Aspect	SA Builders	Industry Average
Brick Warranty Period	50 Years	10-25 Years
Roof Tile Warranty Period	50 Years	15-30 Years
Galvanized Sheet Warranty	25 Years	10-15 Years
Labor Cost Coverage	Included (Premium+)	Rarely Included
Color Fading Protection	25 Years	5-10 Years
Transferable to New Owners	Yes (Lifetime)	Rarely
Claim Resolution Time	48 Hours Average	2-4 Weeks
Deductible on Claims	None	Often Applies

Guarantee FAQs

Answers to common questions about our product guarantees and warranties

What is covered under your product guarantee? +

Our guarantee covers manufacturing defects, material failures, and performance issues that occur during normal use. This includes issues like cracking, chipping, color fading beyond acceptable limits, corrosion, and structural failures. The specific coverage varies by product type and warranty tier.

How long does the guarantee last? +

Our warranty periods range from 10 years for standard coverage to lifetime for our premium tier. Bricks and roof tiles carry a 50-year guarantee, galvanized sheets 25 years, and pavement materials 30 years. The Lifetime Warranty tier provides coverage for the lifetime of the original structure.

How do I make a warranty claim? +

You can initiate a claim by contacting our warranty department at warranties@sa-builders.co.za or calling +27 78 257 7100. You’ll need to provide your original invoice or warranty certificate, photos of the issue, and details about when and where the product was installed.

Are labor costs covered under the warranty? +

Labor costs are covered under our Premium and Lifetime warranty tiers. The Standard warranty covers product replacement only. For Premium tier claims, we provide a labor allowance based on industry standard rates for your region.

What is not covered by the guarantee? +

Our guarantee does not cover damage resulting from improper installation, accidental damage, natural disasters, improper maintenance, or uses beyond the product’s intended purpose. It also doesn’t cover normal wear and tear or color variations within acceptable industry standards.

Is the warranty transferable if I sell my property? +

Our Lifetime Warranty is transferable to new property owners at no cost. Standard and Premium warranties remain with the original purchaser. The new owner would need to purchase a warranty transfer for continued coverage beyond the original terms.

How long does claim processing take? +

Most claims are processed within 48 hours of receiving all required documentation. Simple claims may be resolved within 24 hours, while more complex cases requiring on-site inspection may take up to 5 business days.

Do I need to register my warranty? +

While not mandatory, we strongly recommend registering your warranty online or by mail within 30 days of purchase. Registration ensures we have your details on file and can expedite any future claims. Your original invoice serves as proof of purchase for warranty claims.

What documentation do I need for a claim? +

You’ll need your original sales invoice or warranty certificate, photos clearly showing the issue, information about when and where the product was installed, and details of the installer (if applicable). For larger claims, we may require an on-site inspection.

Are there any costs associated with warranty claims? +

There are no deductibles or claim fees for valid warranty claims. For Standard warranty claims, the customer is responsible for labor costs. For Premium and Lifetime tiers, both product replacement and reasonable labor costs are covered.

What if the specific product is discontinued? +

If your specific product has been discontinued, we will provide the closest available equivalent in terms of quality, appearance, and performance. If no suitable equivalent exists, we will provide a credit toward the purchase of alternative SA Builders products.

Does the warranty cover color variations? +

Our warranty covers color consistency within the same production batch. Natural variations between different production batches are not covered, as they are characteristic of clay and cement-based products. Our Premium and Lifetime warranties include specific protection against excessive color fading.

Is the warranty valid for international purchases? +

Yes, our warranty is valid for products purchased internationally. However, claim processing times may be longer for international claims, and shipping costs for replacement products may be the responsibility of the customer depending on the warranty tier and claim circumstances.

What if the product was installed incorrectly? +

Our warranty does not cover issues resulting from improper installation. However, we offer technical support and installation guidelines to help ensure proper installation. We can also recommend certified installers in your area who are familiar with our products.

How do you handle disputed claims? +

If there’s a disagreement about a claim, we first attempt resolution through discussion with our technical team. If unresolved, we may engage an independent第三方inspector. As a last resort, disputes can be referred to the Construction Industry Arbitration Service.

Can I upgrade my warranty after purchase? +

Yes, you can upgrade your warranty within the first year of purchase by paying the difference between warranty tiers. After the first year, upgrade options may be limited depending on the product and its condition.

What is your warranty process for commercial projects? +

For commercial projects, we offer dedicated account management and streamlined claim processes. We recommend discussing warranty requirements during the project planning phase to ensure appropriate coverage for your specific needs.

Does the warranty cover efflorescence on bricks? +

Minor efflorescence (white salt deposits) is a natural characteristic of clay bricks and is not covered. However, excessive efflorescence that affects structural integrity or appearance beyond reasonable levels may be covered under our material defect warranty.

What if I’ve lost my warranty certificate? +

If you’ve lost your warranty certificate, we can usually locate your records using your purchase information (invoice number, date of purchase, project address). We recommend keeping digital copies of all warranty documentation for easy access.

How does the lifetime warranty work? +

Our Lifetime Warranty provides coverage for the lifetime of the original structure for the original purchaser. It covers manufacturing defects, material failures, and includes both product replacement and labor costs. It’s also transferable to new property owners, maintaining the warranty’s value.

Secure Your Investment With Our Guarantee

Contact our warranty specialists today to learn more about our protection plans or to initiate a claim.

Contact Warranty Department

Keywords

construction materials South Africa premium quality bricks roof tiles suppliers galvanized steel sheets building materials Johannesburg construction supplies SA builders quality construction products building materials delivery trusted construction supplier

Industry Partners

Master Builders South Africa Construction Industry Development Board SA Federation of Civil Engineering Contractors National Home Builders Registration Council Agrément South Africa South African Bureau of Standards Green Building Council of SA South African Institute of Architects Engineering Council of South Africa South African Institute of Architectural Technologists