Reliable Shipping & Delivery
We deliver premium construction materials across South Africa and worldwide with care, precision, and timely service.
View Delivery Options99.3%
On-Time Delivery Rate
50+
Countries Served
24h
Metro Areas Delivery
0.2%
Damage Rate
Our Delivery Process
Streamlined process from order to delivery at your site
1
Order Confirmation
We confirm your order details, delivery address, and preferred timeline.
2
Order Processing
Your order is processed, quality checked, and prepared for shipment.
3
Dispatch & Tracking
Your order is dispatched with tracking information sent to you.
4
In-Transit Updates
Receive regular updates on your delivery status and estimated arrival.
5
Delivery & Inspection
Your order arrives as scheduled for inspection and acceptance.
Delivery Timelines
Realistic delivery expectations based on your location and order type
Major Metro Areas
Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, Bloemfontein
Standard: 1-3 business days
Express: Next business day
Fastest Delivery
Regional Centers
East London, Kimberley, Polokwane, Nelspruit, Rustenburg, George
Standard: 3-5 business days
Express: 2-3 business days
Efficient Service
Rural Areas
All other towns and rural locations across South Africa
Standard: 5-10 business days
Express: 3-7 business days
Comprehensive Coverage
International Destinations
Neighboring countries and global destinations
Regional (SADC): 7-14 business days
International: 14-30 business days
Global Reach
Our Delivery Coverage
Extensive delivery network across South Africa and beyond
Nationwide & International Reach
SA Builders delivers to every corner of South Africa and numerous international destinations through our extensive logistics network.
- Gauteng: Johannesburg, Pretoria, Vereeniging
- Western Cape: Cape Town, Stellenbosch, George
- KwaZulu-Natal: Durban, Pietermaritzburg, Richards Bay
- Eastern Cape: Port Elizabeth, East London, Grahamstown
- Free State: Bloemfontein, Welkom, Bethlehem
- Mpumalanga: Nelspruit, Witbank, Middelburg
- Limpopo: Polokwane, Tzaneen, Phalaborwa
- North West: Rustenburg, Klerksdorp, Potchefstroom
- Northern Cape: Kimberley, Upington, Springbok
We also serve major international destinations including Namibia, Botswana, Zimbabwe, Mozambique, Zambia, and global markets through our international shipping partners.
Delivery Pricing
Transparent pricing for our various delivery options
| Service Type | Coverage Area | Delivery Time | Price | Free Delivery Threshold |
|---|---|---|---|---|
| Standard Delivery | Major Metro Areas | 1-3 business days | R250 | Orders over R5,000 |
| Standard Delivery | Regional Centers | 3-5 business days | R350 | Orders over R7,500 |
| Standard Delivery | Rural Areas | 5-10 business days | R450 | Orders over R10,000 |
| Express Delivery | Major Metro Areas | Next business day | R450 | Orders over R10,000 |
| Express Delivery | Regional Centers | 2-3 business days | R550 | Orders over R12,500 |
| Express Delivery | Rural Areas | 3-7 business days | R650 | Orders over R15,000 |
| Project Site Delivery | All Areas | As scheduled | From R800 | Orders over R20,000 |
| International Delivery | SADC Countries | 7-14 business days | Quote Based | N/A |
Note: Prices are indicative and may vary based on order volume, specific location, and current fuel prices. Contact us for exact pricing.
Shipping & Delivery FAQs
Answers to common questions about our delivery services
How long does delivery take?
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Delivery times vary based on your location and the service selected. For major metro areas, standard delivery takes 1-3 business days, while express delivery is next business day. Regional areas take 3-5 days standard, and rural areas 5-10 days. International delivery times range from 7-30 business days depending on the destination.
Do you offer free delivery?
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Yes, we offer free standard delivery for orders over certain thresholds: R5,000 for metro areas, R7,500 for regional centers, and R10,000 for rural areas. Express delivery is free for orders over R10,000 in metro areas, R12,500 in regional areas, and R15,000 in rural areas.
Can I track my delivery?
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Yes, all deliveries include tracking. For standard delivery, you’ll receive tracking information via email or SMS. Express and project site deliveries include real-time tracking with regular updates on your delivery status and estimated arrival time.
What happens if I’m not available when delivery arrives?
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For standard deliveries, if no one is available, our driver will attempt to leave the shipment in a safe location or with a neighbor (if authorized). For project site deliveries requiring signature, we will contact you to reschedule. We always attempt to coordinate delivery times that work with your schedule.
Do you deliver on weekends?
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We offer Saturday delivery for an additional fee in major metro areas. Sunday delivery is generally not available. Project site deliveries can sometimes be arranged for weekends by special request, depending on the location and delivery team availability.
What is your damage policy during transit?
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We take great care in packaging and handling to minimize damage. In the rare event that products arrive damaged, please note the damage on the delivery receipt and contact us within 24 hours. We will arrange for replacement of damaged items at no additional cost, including delivery of replacements.
Can I change my delivery address after ordering?
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Yes, you can change your delivery address if your order hasn’t yet been dispatched. Contact our customer service team as soon as possible. If your order has already been dispatched, address changes may incur additional fees depending on the new location and the stage of delivery.
Do you offer international shipping?
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Yes, we ship to over 50 countries worldwide, with a particular focus on SADC countries. International shipping costs and delivery times vary based on destination, order volume, and shipping method (air or sea freight). Contact our international shipping department for specific quotes and requirements.
What is Project Site Delivery?
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Project Site Delivery is our premium service where we deliver materials directly to your specified location on site, not just curbside. This includes placement of materials where they’re needed, coordination with your site supervisor, and use of appropriate equipment for handling heavy or bulky items.
How are delivery costs calculated?
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Delivery costs are calculated based on your delivery location, order weight and dimensions, delivery speed selected, and any special handling requirements. Our online calculator provides estimates, and final costs are confirmed at checkout. For complex or international deliveries, we provide custom quotes.
Can I collect my order from your facility?
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Yes, we offer free self-collection from our facilities in Johannesburg, Cape Town, and Durban. Our staff will assist with loading, and we have extended hours for collection convenience. Please bring your order confirmation and valid ID when collecting.
What is your delivery area coverage in South Africa?
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We deliver to all areas of South Africa, from major metropolitan areas to remote rural locations. Our network covers all nine provinces with reliable service. While delivery times and costs vary by location, we pride ourselves on being able to serve construction projects anywhere in the country.
Do you offer bulk delivery discounts?
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Yes, we offer volume-based discounts for large orders. For projects requiring multiple deliveries or large single shipments, we provide customized pricing. Contact our bulk orders department to discuss your specific requirements and potential savings.
How far in advance should I place my order?
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We recommend placing orders at least 3-5 business days before you need materials for standard delivery, or 1-2 days for express delivery. For large projects or custom orders, we recommend planning 1-2 weeks in advance. During peak construction seasons, earlier ordering is advisable.
What if my delivery is delayed?
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While we maintain a 99.3% on-time delivery rate, occasional delays can occur due to weather, traffic, or other unforeseen circumstances. If your delivery is delayed, we will notify you as soon as possible and provide a revised delivery timeline. For critical delays, we may offer compensation or upgraded service.
Do you provide delivery to construction sites with limited access?
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Yes, we have experience delivering to challenging construction sites. For sites with limited access, we use appropriate vehicles and equipment. Please inform us of any access restrictions when placing your order so we can plan accordingly. Additional charges may apply for complex deliveries.
Can I schedule a specific delivery time?
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For standard deliveries, we provide a delivery date but not a specific time window. For express and project site deliveries, we can schedule specific time windows (morning or afternoon). For an additional fee, we can arrange timed deliveries for critical project requirements.
What documentation is provided with delivery?
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All deliveries include a delivery note listing the items, quantities, and any special handling instructions. For international shipments, we provide all necessary customs documentation, certificates of origin, and compliance documentation as required.
Do you offer storage if I can’t receive delivery immediately?
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Yes, we offer short-term storage solutions at our facilities if you’re unable to receive delivery as scheduled. Storage fees apply after the first 7 days. For project site deliveries, we can sometimes coordinate with your site to arrange appropriate staging areas.
What is your policy for incorrect deliveries?
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In the rare event of an incorrect delivery, please contact us immediately. We will arrange for collection of incorrect items and delivery of the correct items at no additional cost, with priority handling to minimize disruption to your project timeline.
Ready to Schedule Your Delivery?
Contact our logistics team today to discuss your delivery requirements and get a precise quote.
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Industry Partners
Master Builders South Africa
Construction Industry Development Board
SA Federation of Civil Engineering Contractors
National Home Builders Registration Council
Agrément South Africa
South African Bureau of Standards
Green Building Council of SA
South African Institute of Architects
Engineering Council of South Africa
South African Institute of Architectural Technologists